Ross Care

Last weekend I was without my left footplate because it was broken. It broke on friday at 3pm and Ross care refused to come and mend it. On Monday last thing, they came out to my school to put a new footplate on. I couldn't go out all weekend and felt sad. Ross care said it wasn't an urgent referral because I could still use my wheelchair. I have 2 legs and need 2 footplates! My left foot was touching the floor all weekend and most of Monday. It was hard to move anywhere in my wheelchair without my foot getting trapped.
What do you think of Ross care? Any good or bad experiences?
Nathan